Job Description:
First point of contact for our clients on live chats, calls and support emails.
Ensures that all communication is compliant with financial regulations. This is absolutely top priority.
Comfortable in taking full ownership of client experience and support.
Candidates will be trained to be able to provide the necessary support to clients without breaching any regulatory restrictions. The candidate must always follow best practices.
Responsible for managing client complaints and responding to client inquiries by coordinating with the different teams and area owners (operations, product, marketing etc).
Ensures that open tickets are closed within the approved SLA’s.
Proactively find new ways to improve efficiency and overall processes.
Provide regular updates and reports to management on performance.
Ability to multitask and meet tight deadlines.
Excellent Arabic reading and speaking skills.
Job Specification:
Excellent English speaking and writing skills and must be able to speak & read Arabic.
2-4 years of work experience preferably in Customer services.
Available to work evenings and weekends as per the schedule/shift rotation.
Previous experience in CRM systems like Zendesk is a plus.