Customer Competence Center Manager

We are seeking a proactive and experienced Customer Competence Center Leader to manage our team and deliver exceptional service.

What you could expect as a Customer Competence Center Leader:

• Lead commercial and technical support to ensure high customer satisfaction
• Manage customer inquiries across multiple communication channels
• Coordinate team resources to guarantee optimal availability for customers
• Set service levels, track performance, and drive continuous improvement
• Develop working instructions and train the team to uphold standards
• Optimize sales desk processes to enhance efficiency and service quality
• Implement a culture of continuous feedback to improve customer experience
• Support sales campaigns, ensure contract execution, and manage all customer-related information (quotes, contracts, invoices, etc.)

What we expect from you as a Customer Competence Center Leader:

• Minimum 2-3 years Commercial experience and 4-6 years customer support
• Demonstrated leadership & problem-solving skills
• Excellent interpersonal, networking and communication skills
• Experience in leading remote teams in a matrix organization
• Rigor in managing targets
• Fostering collaboration & empowerment
• Impacting and influencing skills
• Positive attitude

Be part of our ZF team as Customer Competence Center Manager and apply now!