Full job description

Key Responsibilities:

• Respond to customer queries via phone, email, or chat.
• Resolve complaints and ensure customer satisfaction.
• Maintain accurate records of interactions and transactions.
• Provide product and service information to customers.
• Collaborate with other departments to resolve issues.

Qualifications:

• High school diploma or equivalent.
• Strong communication and problem-solving skills.
• Proficiency in using customer service software.
• Ability to remain calm under pressure.
• Previous experience in a customer service role is preferred.