Full job description

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE 25h TRIBE.
Job Description

How does your working day look like …

• Responsible of entire housekeeping operations
• Ensuring adherence of security and safety procedures by the team
• Manages staff/ employee productivity, ability to make sure all work is performed with optimal manpower as required
• Training and mentorship of the Housekeeping Supervisors
• Establishing training plan for the department
• Attending to staff concerns and addressing needs
• Attending to guest concerns and addressing needs
• Interacting and liaising closely with counter departments- Front Office, Engineering, F&B, S&M, HR and Security
• Occupancy Forecasting and planning the schedule
• Conducting Service Provider Assessment for all Contracts in place
• Attending operation meetings
• Conducting briefings with Supervisors
• Initiating individual performance appraisals
• Quality Management through forensic analysis and investigation of repeated concerns and continuous implementation of service improvement initiatives
• Supporting the laundry operations
• To organize immediately the guest needs under intimation to EHK/Executive.
• Manages guest requests, inspecting including VIP amenities and communicating them to the relevant team members
• Inspection of Public Areas back of house and front of house including carpark, pantries and stores
• Spot checking attendants
• Executing assigned departmental Key Performance Indicators
• Active participation and representation of the department in all hotel related events
• Initiating monthly rewards celebrations

Qualifications

Your personality counts more than your CV …

• Strong Communicative English skills in speaking, reading and writing
• Computer Skills for Outlook Emails, Excel, Word and Power Point presentation.
• Leadership skills- good judgement
• Ability to work in a fast-paced environment while maintaining a high level of attention to detail.
• Ability to handle multiple tasks simultaneously.
• Proficiency in using housekeeping management software. OPERA knowledge preferred.
• Knowledge of cleaning techniques, equipment, and safety standards.

Additional Information

What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more…