Full job description

Key responsibilities:

· Manage all incoming customer inquiries across various channels, including phone, whatsapp, email, and social media

· Execute and manage email and SMS marketing campaigns aimed at customer retention, loyalty, and acquisition

· Collect, analyze, and manage customer data to identify trends and opportunities

· Feedback on lead quality, timely reporting to business and marketing team on daily/weekly walk-ins and phone-ins

· CSI follow up and service reminders

· Acknowledge customer complaints, redirect them to the appropriate department, and ensure the issue is resolved

· Manage comments across all social media platforms

Key Skills:

· Excellent communication and customer service skills

· Ability to interpret and analyze customer data

· Proactive in addressing customer issues and improving satisfaction

· Ability to manage multiple tasks while demonstrating strong time management skills

· Experience working collaboratively with sales, marketing, and customer support teams

Qualifications:

· A bachelor’s degree in business administration, marketing, communications, or a related field.

· Previous experience in customer service, sales, or a related field, experience specifically with CRM systems is advantageous

Job Type: Full-time