Full job description

We are seeking a dynamic and bilingual female Customer Service & Order Coordinator with strong computer skills and experience in fashion e-commerce. The ideal candidate will handle customer inquiries, manage online orders, coordinate with internal teams, and ensure a seamless shopping experience for our clients.

Key Responsibilities:

• Respond promptly to customer inquiries in Arabic and English.
• Process and coordinate online orders efficiently.
• Resolve customer issues related to orders, returns, and exchanges.
• Maintain and update product information on e-commerce platforms.
• Assist with inventory management and order tracking.
• Provide exceptional service to build customer loyalty.

Requirements:

• Fluency in Arabic and English (written and spoken).
• Proficiency in computer applications and e-commerce platforms.
• Knowledge of the fashion industry and online retail.
• Strong organizational and multitasking skills.
• Excellent communication and problem-solving abilities.

Preferred: Previous experience in fashion or e-commerce is a plus.