Full job description

We are seeking a dynamic and results-oriented Customer Service Representative to join our team focused on E-Commerce success.

As a Customer Service Representative, you will be responsible for:

• Follow up with social media leads to ensure timely response and engagement.
• Call and prequalify leads before scheduling sales calls to ensure efficiency and effectiveness of sales efforts.
• Handle general inquiries from potential customers, providing information about our products/services, and guiding them through our sales funnel.
• Maintain accurate records of customer interactions and sales activities in the CRM system.
• Continuously seek opportunities for process improvement and contribute to the overall success of the sales and customer service team.

Requirements:

• Proven experience in customer service, sales support, or a related field.
• Exceptional communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency in using CRM software and other relevant tools.
• Ability to work independently and as part of a team.
• Fluency in spoken Arabic is essential; English proficiency is also preferred.
• Previous experience in a customer-facing role within the UAE market is advantageous.
• Female candidates only.

Job Type: Full-time

Pay: AED3,500.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Required)