Full job description

Job Title: Waitress

Job Overview:

We are looking for a friendly and efficient Waiter/Waitress to provide excellent customer service to our guests. The ideal candidate will be attentive to guests’ needs, knowledgeable about the menu, and able to work efficiently in a fast-paced environment.

Key Responsibilities:

1. Guest Welcome and Seating:

· Greet guests warmly upon arrival and guide them to their tables.

· Assist with seating arrangements and ensure guests are comfortable.

2. Table Preparation and Service:

· Set up tables with clean linens, cutlery, glassware, and any necessary items before guests arrive.

· Present menus to guests and explain special items or promotions.

· Take guest orders accurately and ensure they are relayed promptly to the kitchen or bar.

· Serve food and beverages professionally, ensuring the presentation is to standard.

3. Table Maintenance:

· Regularly check on guests to ensure they have everything they need.

· Clear empty plates, glasses, and other items promptly while ensuring tables remain tidy.

· Refill water glasses and replace utensils or napkins as needed.

4. Guest Interaction and Assistance:

· Respond promptly to guest inquiries or requests.

· Handle special requests, including dietary restrictions or food allergies, with care.

· Address and resolve minor complaints courteously; escalate complex issues to the manager.

5. Order and Billing Management:

· Confirm orders before delivering them to ensure accuracy.

· Present bills to guests and process payments quickly and correctly.

6. Cleanliness and Organization:

· Keep tables, chairs, and surrounding areas clean throughout service.

· Reset tables efficiently for the next guests after the current guests leave.

7. Team Collaboration:

· Coordinate with colleagues and other departments to ensure seamless service.

· Support fellow team members during busy periods or as needed.

· Perform any other duties as assigned by management to ensure operational success.

8. Professional conduct:

· Always maintain a friendly and professional demeanour with guests.

· Adhere to the uniform and grooming standards of

· Company.

9. Requirements:

· Previous experience as a waitress or in a customer service role preferred.

· Excellent communication and interpersonal skills.

· Ability to multitask and work in a fast-paced environment.

· Strong attention to detail and a friendly attitude.

· Ability to stand for long periods and carry heavy trays.

· Basic math skills for handling payments and calculating bills.

· A candidate who have their own visa will be preferred.

Job Type: Full-time