Job Description:

As an Assistant Housekeeping Manager, you will work closely with the housekeeping team to ensure efficient operations and exceptional service delivery. Your responsibilities will include supervising staff, inspecting rooms and public areas, coordinating tasks, and ensuring adequate inventory levels. The ideal candidate will have strong leadership skills, a keen eye for detail, and a passion for delivering outstanding housekeeping services in a hospitality environment.

• Assist in overseeing the daily operations of the housekeeping department, including room cleaning, public area maintenance, laundry, and linen management.
• Train, supervise, and motivate the housekeeping staff, ensuring that they are well-versed in cleaning procedures and provide exceptional service to guests.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, tidiness, and adherence to established standards.
• Coordinate and prioritize housekeeping tasks, ensuring efficient allocation of resources and timely completion of work.
• Monitor and maintain inventory levels of cleaning supplies, linens, and amenities, and coordinate with the purchasing department for timely replenishment.
• Address guest inquiries, concerns, and requests promptly and professionally, striving to exceed guest expectations and resolve any issues effectively.
• Collaborate with other departments, such as Front Office and Maintenance, to ensure smooth operations and timely resolution of maintenance-related issues.
• Assist in the development and implementation of housekeeping policies, procedures, and quality standards to meet guest satisfaction and regulatory requirements.
• Assist in the recruitment, training, and performance evaluation of housekeeping staff.
• Implement and enforce safety and security procedures to ensure the well-being of guests and employees.
• Stay updated on industry trends, best practices, and emerging technologies in housekeeping and implement innovative solutions where applicable.

Desired Skill & Expertise:

• Proven experience in housekeeping operations, preferably in a hotel 4/5* property.
• Strong knowledge of housekeeping procedures, cleaning techniques, and quality standards.
• Excellent leadership and team management skills.
• Exceptional organizational and multitasking abilities.
• Strong attention to detail and commitment to delivering high-quality service.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure and meet deadlines.
• Proficiency in using housekeeping management systems and related software.
• Knowledge of health and safety regulations and practices.