Job Description

Responsibilities

• Adheres at all times to Rixos Bab Al Bahr quality and service standards, consistently embodying the brand’s values and ethos.
• Acts as a role model of conduct, teamwork, and leadership within the hotel team, maintaining a positive and proactive attitude while leading by example.
• Maintains excellent courtesy toward guests, respecting their privacy and adapting to their needs at all times.
• Develops service and quality standards for all departmental areas in collaboration with the Executive Housekeeper, adapting chain-provided standards to maximize hotel efficiency.
• Implements operational methodologies at both operational and supervisory levels, including administrative processes and quality controls to ensure adherence to standards.
• Trains and mentors teams, leading by example and conducting constant follow-ups to achieve optimal performance levels. Identifies training needs and adapts to current situations.
• Supports supervisory teams in their tasks as operational requirements demand, showing consistent support and leading by example to ensure guest satisfaction.
• Audits as many rooms as possible, both occupied and unoccupied, during morning and turndown services, ensuring strict compliance with standards while considering guest preferences.
• Places special emphasis on guest preferences, leading the team in this regard, promoting personalization, and ensuring attention to detail in daily tasks.
• Maintains constant supervision of all hotel areas to ensure optimal condition, coordinating with supervisory teams to address deficiencies or incidents.
• Serves as the main point of reference for client-related situations, managing complaints related to the department and ensuring effective communication among all parties involved for resolution.
• Maintains constant and active communication with hotel operational departments to ensure coordinated and seamless teamwork, delivering a luxury experience to guests.
• Acts as a key figure in conveying new ideas, processes, and projects to the team, ensuring decisions are effectively communicated throughout the department.
• Prepares staff schedules based on hotel occupancy and needs, including events or special functions, ensuring the team size is appropriate for task completion.
• Performs administrative tasks assigned by the Executive Housekeeper, with a special focus on cost-control processes.
• Establishes maintenance protocols for equipment, including routine inventories and periodic functionality checks.
• Coordinates inventory of hotel linens and towels to ensure proper tracking of materials and prevent losses or improper usage.
• Utilizes hotel software correctly to ensure efficient communication and operational effectiveness.
• Actively shares inspection results with the team, using this information to recognize accomplishments and identify areas for improvement.
• Handles client-related incidents with precision, including lost items, locked safes, damage claims, and other guest concerns.
• Manages pest-related incidents and ensures proper procedures are followed.
• Has thorough knowledge of the hotel’s infrastructure, services, and schedules, sharing this information with guests as needed.
• Stays informed daily of all hotel events, VIP guests, functions, and special situations, ensuring communication with the team to promote daily operational awareness.
• Supports the Executive Housekeeper in their duties, acting as their substitute during absences, attending daily hotel meetings, and presenting projects.
• Performs other tasks as assigned by the Housekeeping Management Team or the Hotel Management.

Qualifications

• Previous experience in similar positions is essential, with experience in the luxury segment being highly valued.
• Ability to remain standing and move around the hotel for an extended part of the workday.
• Ability to work with and manage the chemical products used in the hotel.
• Diploma in hospitality or equivalent field required.