Roles & Responsibilities:

Customer PO order Entry via SAP

Factory PO creation

Margin Calculation and Margin approval

To check every PO if in compliance with Getinge standards

Sending order confirmation to customers

Shipping documents preparation and submission to customer. If required, shipping of original documents via DHL.

LC documents preparation

Orders Invoicing

Coordination with forwarder for shipment

Accurate backlog update

Backlog/Invoicing performance regular update

Monthly reporting and presentation of Individual KPI

Answering request of customers (Price or HS Codes)

Arrangment of Local Shipment

Receving Local Shipment to storage area

PO to facotry as per configuration

Regular update of Export declarations for UAE shipments

Regular factory calls for planning of orders

Regular customer calls for open issues

Support Sales team

Support Service team

RMA / Returens

FSCA /Returns/credit notes

Follow up for the Bill & Hold

Resolving IDOC issues in SAP

Preparation of Proforma invoices/ Quotations

Follow up with factories for credit notes of return shipments

Compute prices, discounts, fee for service and shipping charges

Handle and resolve queries raised by customers, sales team or finance team

Sending monthly Open Orders report to customers

Perform regular update of below files:
WIP File
Escalation file
TO DO List
Customer complaints tracker
Factory complaints tracker
Tracking sheet/ order log
LC tracker
Regulatory issues
Escalation File
Orders Not in SAP
Orders Awaiting Pickup
FSCA File

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