We are currently seeking a dedicated and experienced Front Office Shift Leader to join our team.

Key Responsibilities:

• Able to handle guest complaints and resolve issues in a professional and timely manner.
• Able to participate in creating strategies to increase positive guest reviews.
• Maintain and monitor guest service standards, ensuring exceptional hospitality.
• Oversee the daily operations and ensure compliance with hotel policies and procedures.
• Ensure the front desk is properly staffed at all times.

Qualifications:

• Minimum of 2 years of experience in a hotel or holiday home environment.
• Proficient in hotel management software and office tools.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work flexible hours, including weekends and holidays.
• Strong attention to detail and organizational skills.
• A calm and composed demeanor during high-stress situations.