The Housekeeping Attendant is responsible for below tasks and others assigned by thier departments as necessary.

• Responsible for servicing daily assigned rooms per day under his/her control as per MHI standards.
• Provide helpful, friendly, prompt and personalized service to the customer (internal or external).
• All the guest requests must be attended to within 10 minutes.
• Take complete responsibility for hygiene, maintenance and cleanliness of area under his/her control, to meet Hotel standards.
• Responsible for keys under his/her control to ensure safety and security of guest’s and Hotel’s property.
• Check for any room discrepancy as per the SOP.
• Ensure effective utilization of resources under his/her control.
• Responsible for maintaining records pertaining to the section under his/her control and follow up thereof.
• Any lost and found items to be deposited at the housekeeping desk on the same day.
• Provide effective coordination with mini bar team for amenity and in-room services in guest rooms.
• Responsible for maintaining all equipment, carpets and fixtures of the area under his/her control.
• Ensure training of their general cleaning team and any other employees assigned to him/her for that purpose.
• Contribute towards maintaining cohesiveness in the team.
• Interact with the guests in a pleasant and professional manner.
• Make sure that all the chemicals are correctly diluted, handled, used and stored appropriately.
• Take measures to conserve energy, be committed to the environment and eliminate waste.
• Adhere to the grooming standards of the Hotel.
• Coordinate with engineering team, butlers, upholsters and tailors so that all the areas are spotless and perfect.
• Carry out fixed assets and current assets inventory.
• Attend all the training sessions, whenever assigned.

Job Specifications:

• Minimum 1 year work experience as a Room Attendant
• Experience with industrial cleaning equipment and products
• Good physical health and stamina
• Flexibility to work in shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organization skills
• Ability to follow instructions
• Good communication skills
• Exceptional customer service skills
• High school diploma is a plus