Job Purpose:
The Admissions Assistant is a key player in the success of the admissions enrolment process, and performs in close contact with both prospective/existing Parents and the School Admissions Team personnel. The main objective of the role is to convert parent enquiries into enrolled students through the delivery of excellent Customer Service; and support a reduction in the number of withdrawals for the following academic year.

Main duties and responsibilities:
Respond within pre-set SLA’s to all incoming enquiries by telephone or email
Provide accurate information to prospective parents regarding the prospective school, and promote the school’s USP’s
Build a relationship with prospective parents based on trust and transparency to make them feel comfortable with the process
With training provided, use open questions to identify buying motives and specific areas of interest to the parents on which to promote the school as the correct choice
Co-ordinate between the school admission teams and parents to book prospective clients onto tours and student assessments
Maintain communication with parents throughout the admissions process
With training provided, be confident with objection handling and respond to issues in a professional and service oriented manner
Ensure the CRM system is up to date with details of all correspondence and that every enquiry is logged
Use diary functions to follow up with parents within the agreed workflow SLA’s
Occasionally attend open days and events both within normal working hours and at weekends to support school Admissions teams as required
Escalate issues to Line Manager for resolution

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