Full job description

• Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions.
• Provide hospital information and answer patient queries.
• Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department’s services.
• Ensure patients have an overall good patient experience
• Liaison between departments when required
• Manage the reception and waiting areas.

Handles telephone enquiries and directs queries accordingly

• Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions.
• Provide hospital information and answer patient queries.
• Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department’s services.
• Ensure patients have an overall good patient experience
• Liaison between departments when required
• Manage the reception and waiting areas.

Handles telephone enquiries and directs queries accordingly