Full job description

Key Responsibilities:

Customer Interaction:

Respond to customer inquiries via phone, email, chat, or in-person promptly and professionally.

Address customer concerns and resolve complaints effectively while maintaining a positive image.

Problem Resolution:

Troubleshoot customer issues, ensuring timely resolution.

Escalate complex problems to relevant teams and follow up to ensure resolution.

Product/Service Knowledge:

Stay updated on company products, services, and policies to provide accurate information.

Educate customers about product features and benefits.

Documentation and Reporting:

Log customer interactions, inquiries, and resolutions in the system accurately.

Prepare and submit regular reports on customer feedback and recurring issues.

Team Collaboration:

Work closely with other departments to address customer issues and enhance the overall customer experience.

Participate in team meetings, training sessions, and process improvement initiatives.

Continuous Improvement:

Identify opportunities for improving customer support processes and suggest actionable solutions.

Keep up with industry trends and best practices to enhance service delivery.

Job Types: Full-time, Permanent, Contract, Fresher