A little taste of your day-to-day

• Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
• Ensure restaurant operating equipment is clean and in working order
• Maintainimpeccable uniform and personal presentation standards in accordance with hotel policy
• Executes cash handling and banking procedures
• Prepare daily banking and cash flow reports
• Establish and instruct staff in cash security procedures
• Supervise the maintenance of service equipment
• Monitor standards of guest facilities and services
• Always follow standard telephone etiquette while speaking to guest over phone
• Greet guests appropriately at their room and provide service upon items ordered
• Ensure prompt and efficient delivery of food and beverage to the guest’s room
• Serve orders if needed
• Conduct regular training sessions with the team in line with the departmental SOP’s and complete accurate reporting and training plans.
• Ensure that hot food is maintained and delivered hot and all cold items are delivered cold
• Read and retain all pertinent information regarding daily promotions, food and beverage specials
• May check back with guest to ensure they are enjoying their meal, and determine if they have any other needs
• Perform duties of the room service in the absence of supervisor
• Must be able to anticipate guest or operational needs
• Ensure room service equipment’s are functioning properly; report any problems to the Room Service Manager
• Maintain regular attendance in compliance with the Hotel Standards
• Control stock and monitor security procedures
• Supervise colleagues during shifts and functions
• Supervise outlet section service
• Perform any reasonable tasks as instructed by Manager

What we need from you

• Ideally, the incumbent should have 1-2 years of experience in a similar role (specifically IRD) from a luxury property.
• Great communication skills
• Ability to work in a team and in different functions
• Warm and inviting personality
• Ability to think calmly under pressure
• Willingness to learn open-mindedly
• Passion of food and curiosity for something new
• Basic organisation skills in restaurant operation

What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.