Full job description

F&B Host /Waiter/ess

Position Purpose

To a) be a passionate brightearted host and highly collaborative member of the guest operations team and b) maximise customer spend whilst delivering exceptional brand-specific experiences, mainly in F&B but also in other areas of the hotel.

Duties & Key Responsibilities

Being a Great Team Member

• Come to work every day with a smile on your face
• Be a reliable and motivated member of the guest operations team
• Communicate clearly and constructively with other team members to help deliver great guest experiences in all areas of your hotel.
• Be a role model for others by demonstrating passionate, friendly brand-specific guest service at all times
• Always deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in stewarding, housekeeping and FO
• Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts
• Be aware of planned team meetings and learning sessions and attend as required
• Show interest in learning something new every day.
• Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day
• Volunteer to participate in company campaigns like Travel with Purpose or TM committees
• Execute duties as assigned by the Hotel Leadership team
• Be open to acquiring new knowledge and skills in areas such as kitchen, HSK or FO to be able to provide support to these departments where required, and at the same time improve chances of a faster career progression

What are we looking for?

As a F&B Host Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer service role in the hotel/leisure/retail sector
• Good grooming standards
• Excellent communication skills
• Passion and commitment to delivering exceptional levels of guest service
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience as Wine waiter/ess/Wine Waiter/ess
• Good interpersonal skills