As the Guest Service Manager, you will be the epitome of our commitment to guest satisfaction. You will oversee the daily operations of the guest services department, ensuring every guest’s experience is flawless and memorable. Your leadership and dedication will inspire your team to provide world-class service that reflects the luxury and sophistication of our hotel.

Additional Responsibilities include:

• Develop and implement strategies to enhance guest satisfaction and loyalty
• Address and resolve guest inquiries and concerns with professionalism and efficiency
• Coordinate with various departments to ensure seamless and personalized guest experiences
• Monitor guest feedback and implement improvements based on insights
• Ensure adherence to luxury standards and protocols in every aspect of guest interaction
• Train and mentor team members, fostering a culture of excellence and hospitality
• Oversee the scheduling, performance evaluations, and career development of guest services staff
• Handle special requests and VIP guest arrangements with utmost discretion and attention to detail
• Maintain up-to-date knowledge of hotel services, local attractions, and industry trends

What We Need From You

Ideally, you’ll have some or all of the following competencies and experience we’re looking for:

• Bachelor’s degree in Hospitality Management or a related field is preferred
• Proven experience in a managerial role within the luxury hospitality sector
• Exceptional leadership, interpersonal, and communication skills
• Strong problem-solving abilities and a proactive approach to guest service
• A passion for delivering outstanding guest experiences and exceeding expectations
• Ability to thrive in a fast-paced and dynamic environment

What We Offer

We’ll reward all your hard work with competitive salary and benefits