Scope of Position

The F&B Executive assists the Director of F&B with various of secretarial and administrative tasks and maintains relevant documentation for the division in an extremely organized manner.

Responsibilities

• Have a keen knowledge of all food & beverage outlets and concepts in order to complete administrative functions.
• Be extremely organized and have very strong administrative skills and take responsibility for all related F&B administrative matters
• Be able to converse well in English, both verbally and in written format.
• Handling the daily flow of incoming and outgoing telephone calls and messages with proper and professional phone etiquette as per standards.
• Prepare necessary documents for daily morning briefing for the Director Food & Beverage and schedule all F&B meetings.
• Manage the diary of the Director Food & Beverage in the most effective way and respond promptly to emails as required.
• Assist the Director Food & Beverage by creating Power Point presentations, Excel spreadsheets and type any letters and memorandums as designated with proper spelling and correct format.
• Verify and adjust the F&B management team clock in and clock out records and maintain the attendance system on a daily basis and update the vacation plan frequently.
• Ensure all correspondence and the general filing system are executed flawlessly and are constantly updated and maintained.
• Request and order stationary and office supplies on a weekly basis.
• Process expense reports, coordinating the submission of proposals, planning meetings and maintaining departmental database records.
• Prepare and maintain all relevant monthly and weekly F&B reports, analyses, distribute and file the daily flow of information to and from the office.
• Attend meetings, take down minutes when requested and perform any other reasonable duties as required by the Director Food & Beverage.
• Handle booking enquires and restaurant reservations calls as required.
• Communicate clearly and directly with all colleagues and superiors and avoid misunderstandings and other shortfalls caused by the lack of communication.
• Be committed to being a team player proactively cooperating and supporting superiors in administrative tasks.
• Inform the management teams of any misconduct of colleagues and provide evidence to proceed with a disciplinary action as appropriate in accordance with Mandarin Oriental Downtown, Dubai procedures.

Skills & Qualifications

• High School qualification or equivalent is preferred.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Ability to understand guest needs and expectations and to deliver superior customer service
• Ability to work long hours under pressure and maintain a strong focus on operational excellence
• Ability to organize and handle multiple tasks effectively and efficiently
• Clear communication; Excellent verbal and written communication skills in English and one additional language
• Competent computer skills including MS Office, Hospitality systems or equivalent is desirable
• Previous On-the-Job Training experience as a trainer desirable
• Minimum 2 years’ experience as an order taker in a luxury hotel/resort.
• Minimum 3 years’ experience working within F&B operations within a 5-star hotel is preferred.