Job Overview:

Reporting to the Nikkiso Cryogenic Services BLM, the Administrative & Logistic Coordinator- After Market Service is responsible for handling Export/Import and assist/back up Spare Parts/Repair Coordinator within assigned business scope within the framework of the strategies and policies of the company to deliver sales target.Responsibilities:

• Carrying out daily logistics activities, organizing local and international transport against approved quotes received and supervise orders for dispatch, completing booking and packing forms.
• Developing and leading end-to-end logistics solutions to achieve required on-time pick up & delivery of goods.
• Creating order acknowledgment, invoices, shipping documentation and responsible for document retention as per local policy.
• Expedite all critical and time sensitive matters relating to direct spare part orders or parts needed urgently at customer site for service.
• Organizing Customs Clearance through the approved Customs Broker and maintaining Import and Export Registers for shipments.
• Coordinating travel arrangements (domestic and international), including booking flights, car rentals and making hotel & restaurant reservations when needed.
• Assist/back up spare parts coordinator on order entry, logging spare parts/repairs orders.
• Keep accurate tracking of quotations/proposals for all customers using internal quotation tracking tool used for the generation of the Sales Key Performance Indicators (KPIs).
• Quotations and billings for: repairs, spare parts, standard exchange parts and field services.
• Ability to read and understand technical drawings and blueprints.
• Monthly export and import statistics.
• Ensure customer satisfaction by maintaining a level of customer communication that acknowledges specific demands and consistently provides superior customer service.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree or technical certificate in related field. Excellent written and verbal communication skills in English, including business and legal vocabulary.
• Experience in a manufacturing environment, sales, proposals, and project management strongly preferred.
• Must be able to work well with current team members at all levels.
• Tenacity and a confident and persuasive self-starter with a strong drive to achieve results.
• Experience with ERP, MRP, or CRM software applications is required, Salesforce is preferred.
• Willing to work as required to meet customer needs, including, nights, weekends, and holidays when necessary.
• Proficient in all Microsoft Office applications, advanced Microsoft Excel skills are required.
• Excellent problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.
• Skilled in time management, prioritizing and managing changing priorities in fast-paced environment.