We are looking for a customer-focused Reservation Agent to manage guest bookings, inquiries, and cancellations. The role involves providing excellent service, promoting hotel services, and ensuring accurate reservation information.

Key Responsibilities:

• Process guest reservations, cancellations, and modifications.
• Provide information on room availability, pricing, and hotel amenities.
• Assist guests with inquiries and special requests.
• Update reservation details in the booking system.
• Collaborate with hotel departments to ensure a smooth guest experience.

Requirements:

• Minimum 2 – 3 years customer service or hotel experience preferred.
• Strong communication and organizational skills.
• Proficient with hotel management software.
• Ability to handle multiple tasks in a fast-paced environment.