Key roles and responsibilities

• Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions
• Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.
• Proactively track shipments and notify customers of relevant deviations from the transport plan (ocean and inland), including potential solutions or alternatives.
• Be fully responsible for customer satisfaction across Maersk product offering (own customers).
• Willingness to go the extra mile towards the customers & with focus on providing solutions.
• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
• Support our business success through deep understanding of our customer’s needs and implementation of customer solutions against their bundled offering.
• Proactively monitor the performance of the solution utilizing metrics and other Key Performance Indicators

We are looking for candidates with the below skillset:

• Technical Skills:
  • MS Excel – Intermediary
  • Should have worked on Outlook, Teams and other MS – OFFICE tools
• Soft Skills:
  • Customer first mindset
  • Adaptability, Relationship building
  • Result Orientation
  • Stakeholder Management
  • Problem Solving and Ownership Mindset
• Consultative Skills:
  • E2E business acumen
  • Identify opportunities/pain points and suggest solutions

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.