About the job

Based at the Mandarin Oriental Mayfair, London within the Front Office department the Guest Relations Executive is responsible for ensuring overall guest satisfaction. Acting as an ambassador for the brand and delivering warm and personalised experience to our guests.

As Guest Relations Executive, you will responsible for the following duties:

• To deliver exceptional guest service. From pre arrival though to post stay. This role is responsible for ensuring all guest preferences and requests are attended to prior, during and post stay.
• To be a Mandarin Oriental Mayfair ambassador, having that lobby presence, readily available to guests and being able to anticipate needs.
• To ensure service is delivered to Mandarin Oriental standards, respecting all company policies as per department manuals and trainings.
• To act as a brand ambassador enhancing a feeling of comfort, warmth and care to our guests and residents.
• To warmly welcome our guests and visitors at all times enhancing a lasting impression of warmth and care.
• To ensure you are correctly groomed and have received the necessary handover/daily set up as to assist with in house guests, celebrations, VIPs, Fans of MO, F&B and Spa availability.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Increased holiday entitlement with Length of Service, up to 33 days off
• Access to Hospitality Action’s Employee Assistance Programme