Full job description

Job Summary:

We are seeking a friendly and skilled Barista to join our coffee shop team. The Barista will be responsible for creating high-quality coffee drinks, providing excellent customer service, and maintaining a clean, welcoming environment. The ideal candidate will have a passion for coffee, a strong work ethic, and an enthusiasm for delivering great customer experiences.

Key Responsibilities:

• Prepare and Serve Coffee: Brew and serve coffee and tea beverages according to customer preferences and company standards. Prepare espresso-based drinks such as lattes, cappuccinos, and Americanos.
• Customer Service: Greet customers with a friendly, positive attitude, and take their orders. Assist customers in choosing the right drinks and pastries.
• Maintain Cleanliness: Ensure that the coffee station, equipment, and seating areas are clean and organized. Follow proper sanitation procedures.
• Handle Cash and Payments: Accurately process customer payments, handle cash, credit cards, and mobile payments. Issue receipts and make change when necessary.
• Stock and Inventory: Monitor stock levels of coffee beans, syrups, pastries, and other supplies. Assist in inventory management and replenishment.
• Team Collaboration: Work closely with other baristas and staff to ensure a smooth operation. Provide support to team members during busy periods.
• Customer Engagement: Engage with customers, building relationships and ensuring they have a pleasant experience. Offer suggestions for new products or special promotions.
• Compliance: Adhere to all food safety regulations, company policies, and procedures.

Qualifications:

• Experience: Previous experience as a barista or in a customer service role is preferred, but not required.
• Skills:
• Strong knowledge of coffee drinks and preparation methods.
• Ability to operate coffee-making equipment, such as espresso machines, grinders, and brewers.
• Excellent communication and customer service skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Attention to detail and ability to follow instructions.
• Personal Attributes: Friendly, approachable, with a positive attitude and a strong work ethic.
• Physical Requirements: Ability to stand for long periods, lift up to 25 lbs, and work in a fast-paced environment.

Work Environment:

• Coffee shop or café setting
• Requires flexibility to work early mornings, late evenings, weekends, and holidays
• Fast-paced and customer-oriented environment

Benefits (if applicable):

• Competitive hourly wage
• Tips
• Employee discounts on drinks and food
• Opportunities for career advancement and training

Job Type: Full-time