Full job description

Candidate Specifications:

• Must Have knowledge in Car Detailing , Ceramic Coating & Window Tint.
• Minimum 6 Months experience as a Service Advisor with Detailing company.
• Very good communication and customer service skills.

Job Responsibility:

• Meets and greets customer according to Elite Shine Group standards.
• Checking the vehicle for any damages and mentioning all scratches, dents, etc. on booking in sheet / jobcard before accepting it.
• Opening jobcards as per service requirement.
• Recording all customer details and ensuring all details entered in the computer system are correct.
• Proper follow-up with workshop to ensure deadlines met in time.
• Advising customer on the progress.
• Monitoring and ensuring that all campaigns are completed for each job card opened.
• Final physical check of vehicle before calling customer to confirm that the vehicle is ready for pick up.
• Handover the vehicle personally to the customer.
• Working flexible hours depending on the workload.
• Ensure highest degree of customer satisfaction and retention at all times.
• Handling customer complaints and ensure corrective action has been taken.
• Communicate professionally with customers at all time.

Job Type: Full-time