Job Summary:

The Store Manager is responsible for overseeing the daily operations of the store, ensuring sales goals are met, delivering excellent customer service, and maintaining high standards in visual merchandising, staffing, and inventory control. This role requires strong leadership, organizational, and problem-solving skills to manage a dynamic retail environment.

Key Responsibilities:

• Lead and motivate a team to achieve sales targets and customer satisfaction.
• Oversee day-to-day store operations including opening/closing procedures.
• Ensure high levels of customer service through training, coaching, and performance management.
• Manage inventory levels, stock replenishment, and loss prevention strategies.
• Maintain store cleanliness, organization, and compliance with company policies.
• Implement visual merchandising standards to enhance customer experience.
• Recruit, train, and schedule staff in accordance with business needs.
• Handle customer complaints, returns, and inquiries professionally and efficiently.
• Monitor key performance indicators (KPIs) and provide regular reports to senior management.
• Ensure compliance with health and safety regulations and all local laws.

Qualifications:

• 3+ years of retail management experience.
• Proven leadership and team development skills.
• Strong understanding of retail metrics and inventory management.
• Excellent communication, interpersonal, and organizational skills.
• Proficiency in POS systems and Microsoft Office Suite.