Responsibilities

• Manage UAE client accounts and take timely action to move them through the platform implementation process.
• Manage the onboarding process for new customers on the platform by providing them all the tools and information needed for them to launch Parent ™.
• Provide initial and follow-up training to new customers to ensure they achieve the most value from Parent ™.
• Follow up on the existing clients as an account manager to ensure their stickiness to the product.
• Hold webinars to educate the customers on new and existing features.
• Identify and implement improvements to our process to increase team efficiency and improve the customer experience.
• Collaborate with other teams to ensure a smooth customer experience.
• Act as the customer advocate by providing input to other Parent ™ teams.
  
  Job Benefits:

• Attractive salary
• Professional Development Environment

• Bachelor’s degree with 3 + years of experience as a Customer Success Manager.
• Prior experience in a startup, preferably within a SaaS environment
• Professional Background in B2B Enterprises.
• Candidates must be currently residing in Dubai and possess a valid UAE driving license .
• A project management diploma would bring significant added value to the role.
• Fluent English (Spoken & Written).
• Experience in a fast-paced technology company (SAAS).
• Experience in a customer service organization is a plus.
• Strong analytical skills.
• Excellent Communication Skills.
• Strong organizational skills.
• Positive, Self-managed, and Self-motivated.
• Excellent Time Management Skills.