Job Description: Customer service advisor cum Operations & Documentation assistant

Position Overview:

We are looking for a dynamic Admin cum Operations Assistant to join our team in Dubai. The ideal candidate will be responsible for providing administrative and operational support to ensure smooth day-to-day business functions. This role requires excellent communication skills, strong organizational abilities, and a proactive approach to problem-solving.

Key Responsibilities:

Administrative Duties:

• Handle daily office operations, including document management, filing, and correspondence.
• Draft and edit letters, emails, memos, business proposals, reports, presentations, and quotations.
• Maintain and update company records, databases, and documentation.
• Coordinate with vendors, suppliers, and service providers for office-related requirements.

Operations Support:

• Assist in scheduling meetings, appointments, and travel arrangements for management.
• Support HR functions, including recruitment coordination and employee record management.
• Handle customer inquiries and provide necessary assistance via phone, email, or in person.
• Coordinate with different departments to ensure smooth workflow and efficiency.
• Assist in preparing reports and analyzing business operations for process improvements.

Communication & Coordination:

• Maintain professional communication with clients, vendors, and business partners.
• Respond promptly to emails, calls, and messages while ensuring accuracy and clarity.
• Act as a liaison between different teams and provide support in daily operations.

Job Requirements:

✅ Language Skills:

• Excellent communication skills in English (both written and verbal).
• Knowledge of Arabic is an added advantage.

✅ Technical Skills:

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) is a must.
• Ability to use office equipment like printers, scanners, and fax machines.

✅ Professional Skills:

• Ability to work independently with minimal supervision.
• Strong drafting skills for business documents, proposals, and official correspondence.
• Excellent time management and multitasking abilities.
• Strong problem-solving and organizational skills.

✅ Experience & Qualifications:

• Previous UAE experience in a similar role is preferred.
• Bachelor’s degree or relevant diploma in Business Administration, Operations, or related field.