Full job description

Role and Responsibilities

The server – waiter/waitress position is vital for delivering exceptional dining experiences to our valued customers. This role plays a significant role in upholding top-notch customer service standards. We require candidates with excellent communication skills who can excel in the fast-paced restaurant environment. A bachelor’s degree in hotel management or a high school diploma along with another diploma is a requirement, and candidates should have a minimum of 2 years of experience. We’re actively seeking dedicated professionals who can help enhance our guests’ dining experiences.

In addition to your education and experience, a strong commitment to excellent customer service, effective communication skills, and the ability to thrive in a bustling restaurant setting are prerequisites for this role. Joining our team allows you to actively contribute to ensuring our guests have a fantastic dining experience while also supporting our mission of providing exceptional food and service.

Responsibilities

· Warmly greet and escort customers to their tables, ensuring a welcoming atmosphere.

· Present menus and provide detailed information, including portions, ingredients, and potential food allergies.

· Prepare tables meticulously, setting up linens, silverware, and glasses.

· Inform customers about daily specials and offer menu recommendations upon request.

· Skillfully upsell additional products when appropriate.

· Take precise food and drink orders using a HACCP ordering software, order slips, or memorization.

· Verify customers’ ids to ensure compliance with age requirements for the consumption of alcoholic beverages.

· Efficiently communicate order details to the kitchen staff.

· Serve food and drink orders with professionalism and timeliness.

· Inspect dishes and kitchenware for cleanliness and presentation, promptly reporting any issues.

· Maintain table settings and ensure a spotless dining area.

· Accurately deliver checks and collect bill payments.

· Carefully transport dirty plates, glasses, and silverware to the kitchen for cleaning.

· Collaborate with restaurant staff to review daily specials, menu changes, and service specifications for reservations, including parties.

· Adhere to all relevant health department regulations.

· Provide outstanding customer service, promptly addressing any guest concerns.

· Ensure guests are enjoying their meals and take proactive steps to correct any issues.

Preferred Skills

· Proven work experience as a waiter or waitress.

· Hands-on experience with cash registers and ordering information systems

· Attentiveness and patience in dealing with customers.

· Exceptional presentation skills.

· Strong organizational and multitasking abilities, excelling in a fast-paced environment.

· Active listening and effective communication skills.

· Team-oriented with flexibility to work in shifts.

· High school diploma: food safety training is a plus.

Job Type: Full-time

Experience:

• server: 1 year (Required)

Language:

• English