Job Description:-

The Four Seasons Hotel Doha is looking for a Front Desk Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Front Desk Manager. This is a highly visible role representing Four Seasons Hotel Hotel Doha and managing the day to day activities of the Front Office Team.

Essential Functions:-

• Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences
• Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess
• Acts as point of contact for in-house guests and local customers; provides individual assistance and accurate information
• Maintains high visibility in the lobby and front desk area and provide assistance to our guests in a pro-active way
• Resolves guest concerns and complaints speedily and efficiently; ensures complete guest satisfaction, protects the reputation of the hotel and the company
• Keeps management informed of guest and staff-related incidents; represents senior management in their absence
• Screens next day movements for special instructions to various departments
• Ensures pending follow up action is communicated to the next shift
• Assists with responsibilities and duties in the absence of or due to heavy volume in any Rooms Division area
• Performs any other duties as assigned to him/her by management and is also able to work in all shifts
• Assists with responsibilities in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Services and lobby coverage.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests
• Adhere to Four Seasons Hotel’s standards as well as policies and procedures
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook
• Works harmoniously and professionally with co-workers and direct superior

Preferred Qualifications and Skills

• Degree Holder, preferably in hotel and restaurant management
• 2-4 years of experience as a Guest Relations Agent
• Excellent command in English, Arabic is an advantage

Our Offering:-

Opportunities to build a successful career with global potential

Unique strong culture – diversity of 50 different nationalities

Living accommodation in high quality, well-resourced apartment

Excellent Training and Development opportunities

Employee Recognition Programs

Complimentary nights at FS Hotels Worldwide

Paid annual home leave tickets

Complimentary meals in employee restaurants

Free transportation to work

Medical coverage

Work Authorization:-

The hotel will apply for the work authorization for a successful candidate.