Full job description

Job Summary:
The waitress is responsible for providing excellent customer service by attending to guests’ needs in a timely, courteous, and professional manner. Duties include taking orders, serving food and beverages, answering questions about the menu, and ensuring a clean and welcoming dining environment.

Key Responsibilities:

1. Customer Service:

• Greet guests warmly as they arrive and escort them to their tables.
• Present menus and assist customers in selecting food and beverages.
• Provide recommendations and upsell items when appropriate.
• Address special dietary needs or preferences.

2. Order Management:

• Take food and beverage orders accurately and relay them to the kitchen and bar.
• Confirm special requests with the kitchen, such as food allergies or modifications.
• Serve meals and drinks promptly and correctly.

3. Dining Experience:

• Check on guests regularly to ensure satisfaction with food and beverages.
• Handle complaints or issues swiftly and professionally, escalating them to the manager if necessary.

4. Cleaning and Organization:

• Maintain a clean and organized workspace, including tables, chairs, and service areas.
• Set up and clear tables efficiently, ensuring a high turnover rate during busy periods.
• Follow health and safety regulations to ensure a sanitary dining environment.

5. Billing and Payments:

• Prepare accurate bills and process various payment methods.
• Handle cash and credit card transactions responsibly.

6. Team Collaboration:

• Work closely with kitchen staff, bartenders, and other servers to ensure smooth service.
• Communicate guest feedback and special instructions effectively to other team members.

Qualifications:

• High school diploma or equivalent preferred.
• Previous experience as a waitress or in a customer service role is a plus.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Basic math skills for handling payments.

Schedule:

• Availability to work evenings, weekends, and holidays as required.

Benefits:

• May include employee meals, uniform allowances, and opportunities for advancement
• Weekly one day off.