Full job description

Position Overview:

As the Operations Coordinator, you will be responsible for ensuring the seamless execution of daily operations across our services, maintaining high service delivery standards, and coordinating workforce assignments. You will be key in supporting the operations manager, maintaining client satisfaction, and managing team performance.

Key Responsibilities:

• Coordinate daily operations across cleaning, hospitality, and facility management services.
• Plan, organize, and allocate manpower to meet project and client requirements.
• Monitor employee performance and ensure adherence to service standards.
• Maintain open communication with clients to ensure satisfaction and address any issues promptly.
• Assist in scheduling, payroll processing, and administrative tasks related to workforce management.
• Support the onboarding and training of new team members.
• Work closely with the operations manager to streamline processes and improve efficiency.
• Prepare reports and maintain records of operations and staff performance.

Qualifications:

• Bachelor’s degree in Business Administration, Hospitality, or a related field (preferred).
• Proven experience in operations management or coordination, particularly in cleaning, hospitality, facility management, or manpower supply.
• Excellent organizational and multitasking abilities.
• Strong communication skills, both written and verbal.
• Proficiency in MS Office (Excel, Word, PowerPoint) and operations management software.
• Ability to handle pressure and meet deadlines in a dynamic work environment.
• Problem-solving skills with a proactive and positive attitude.