A little taste of your day-to-day

• Driving the guest experience through service quality.
• Develops detailed understanding of the market and guests’ need.
• Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention with preferences noted.
• Leading employee engagement activities.
• Delivery of hotel-wide and departmental communication.
• Coaching and offering regular feedback sessions to employees .
• Implementation of departmental specific training programmes.
• Budgeting and forecasting.
• Implementation and maintenance of brand standards and standard operating procedures -IHG® Way of Clean program.
• Implementation of quality assurance programmes.
• Challenges the way things are done; identifies areas requiring change and suggests ideas to support the change.
• Recycle wherever possible.
• Manage cost and other expenses.
• Stock control.
• Hiring.
• Recruits in line with company guidelines.
• Workforce Optimisation Tool (WOT) to identify areas of Improvement in workforce efficiency.
• Performance Management.
• Health and Safety.
• Address and resolve guest complaints promptly to maintain a positive reputation.

What we need from you

• The ideal candidate should have a minimum 2-year experience in a similar role within hospitality industry. preferably with experience managing a similar scale of 300+ luxury residence suites.
• Furthermore, a person with detailed knowledge on housekeeping within a quality brand.
• High school diploma or equivalent preferred.
• Experience with Hotel Property Management System – Opera preferred.
• Proactive with a meticulous eye for detail.
• Strong organizational, supervisory and communication skills.
• Able to convey information and ideas clearly.
• Work well in stressful, high-pressure situations.

What you can expect from us

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG® family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.