Full job description

Overview:

The Laundry Valet plays a crucial role in providing efficient and high-quality laundry services to our guests. This position requires excellent customer service skills, strong attention to detail, and the ability to handle guest requests and inquiries promptly and professionally.

• Greet guests in a friendly and professional manner, providing exceptional customer service.
• Receive and accurately record guest laundry requests, ensuring all necessary details are documented.
• Inspect garments for stains, damages, and special care instructions.
• Sort and separate laundry items by color, fabric type, and care requirements.
• Load and unload laundry machines, following safety procedures and manufacturer guidelines.
• Operate laundry machinery and equipment, ensuring proper settings for different fabrics and garments.
• Monitor the progress of laundry cycles, making adjustments as needed to ensure optimal cleaning and drying results.
• Remove garments promptly from machines, checking for cleanliness and dryness.
• Properly fold, hang, and package clean laundry items for delivery or pick-up.
• Deliver guest laundry orders to designated rooms or areas in a timely and accurate manner.
• Handle guest inquiries, concerns, and special requests related to laundry services promptly and professionally.
• Collaborate with the laundry department team to ensure efficient workflow and timely completion of tasks.
• Maintain cleanliness and organization in the laundry area and storage rooms.
• Adhere to hotel policies and procedures, including safety and security protocols.
• Report any equipment malfunctions or maintenance issues to the appropriate department for prompt resolution.
• Assist in other laundry department tasks, such as sorting and organizing linens or other special projects as assigned.

Desired Skill & Expertise:

• Strong customer service and communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to handle guest requests and inquiries in a professional and friendly manner.
• Ability to work effectively under pressure and meet deadlines.
• Physical stamina and the ability to stand, walk, and lift heavy loads.
• Flexibility to work shifts, including weekends and holidays.
• Basic knowledge of laundry machinery and equipment operation.
• Knowledge of safety and sanitation regulations and practices.

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