Role Responsibilities:

• Provide the required support to the operation team and to the customer
• Coordinates, prioritizes and resolves issues encountered by a more experienced team/multiple teams across multiple geographic locations
• Optimizes the sourcing strategies to allocate manpower efficiently across multiple geographic locations.
• Determines how to solve complex escalated issues that would impact the business and provides recommendations for solutions to executive leadership.
• Possesses strong technical/product knowledge.
• Quality Issue Management.
• Contacts key stakeholders to resolve complaints and establish the appropriate improvement plan.
• Coaches team members to ensure operational objectives are met.
• Establishes and maintains training and audit/assessment programs to ensure the implementation and effectiveness of internal controls.
• Owns standard customer agreements and service levels.

Minimum Requirements:

• 6-8 years’ experience in managing people and managing back office
• People Manager : Requires broad management and leadership knowledge to lead the team.
• Bachelor degree in Engineering
• SAP and MS knowledge