What We’re Looking For

• A proven track record of 1-2 years in a similar role, delivering sensational Guest Experiences synonymous with FIVE’s award-winning Service Quality.
• Extraordinary Creativity and Deep-Seated Passion for Food and Beverage, brought to life through Top-Notch Presentation.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• Impeccable communication skills, both verbal and written, with fluency in English (additional languages are a plus).
• A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished demeanour.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is perfectly curated.
• Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs’.
• Remarkable Time Management and Multi-Tasking skills to deliver a ‘FIVE-Star’ Experience for our Guests, even under pressure.
• Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Comprehensive understanding of Health and Safety Regulations, Food Hygiene Standards, and Best Practices in Restaurant Operations.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

• Welcomes all Guests with a warm Greeting, ensuring that they have an Insta-Worthy Experience.
• Creates Hand-crafted, Out-Of-The-Box beverages (coffees, milkshakes, smoothies, cold press juices, etc.), Setting the Gold Standard for Bespoke Beverages.
• Prepares and serves Hot and Cold Beverages with a ‘FIVE-Styled’ Touch.
• Showcases an Artisan Approach to Crafting Premium beverages that are curated for the discerning tastes of our Guests.
• Crafts each order with Exquisite Attention to Detail, adhering to FIVE’s First-in-Class standards.
• Accurately inputs orders into FIVE’s MICROS System, ensuring every Guest Experiences a smooth transaction.
• Recalls a variety of Beverage Recipes that are constantly evolving to suit varying Guest palettes and create new Trends.
• Confidently Recommends the perfect Beverage to Guests, Upselling with a Commitment to complete buyer satisfaction in line with FIVE’s Next-Level Standards.
• Upholds FIVE’s Luxurious Standards, complying with exquisite Quality Assurance expectations.
• Undertakes Opening and Closing Duties, including setting up necessary supplies and tools and cleaning equipment.
• Meticulously inspects Tools, Equipment, and Machines, ensuring that FIVE’s Premium appliances are always in Top-Notch Condition.
• Handles financial transactions with the utmost Professionalism, including Completing designated Cashier Reports, Resolving discrepancies, Dropping Off receipts, and Securing bank.
• Follows FIVE’s Industry-Leading Company Policies, ensuring Safety and Security procedures are met, and issues are reported promptly.
• Grasps, Turns, and Manipulates objects of varying size and weight, demonstrating Sensational Fine Motor Skills and Hand-Eye Coordination.
• Fulfils any other reasonable job duties requested by Supervisors, contributing to FIVE’s Next-Level vision.