Overview of the role:

Maintains aspirational hospitality and fresh counter standards throughout the trading day for customers and colleagues. Maintaining a safe and legal working environment for customers and colleagues.

What you will do:-

Description of Accountability:

Maintains aspirational Hospitality and Fresh Counter standards throughout the trading day for customers and colleagues

• Uses the Ready to Trade Checklist and product

specification checklist to maintain opening Standards

• Ensures products are displayed according to visual

display standards for opening and maintained at all time

• Implements principles of ‘Clean As You Go’ for kit, counters and seating areas
• Logs equipment failures in line with the checklist provided
• Prepares the product for the customer focusing on presentation, quality and efficiency as per the SOP
• Maintains a high level of personal and food hygiene at all times

Aware of sales targets and uses this information to drive additional sales

• Uses their knowledge to share and support customers with their purchase, including location of products, newness, nutritional content, size, how it differs from the competition and price range, etc.
• Seeks opportunity to promote deals and offers, up sell and offer perfect partner products
• Drives Units Per Transactions by ensuring correct products are in the right place and replenished
• Helps the customers to shop via the different options

e.g. Cake orders, Take away service, Menu orders, Call

and Collect (During Ramadan Only)

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