Full job description

Responsible for serving patients at the front desk by greeting, welcoming and directing them appropriately. Work strictly within the scope of front reception.

• Greet customers in a proper manner.
• Receive payment by cash/credit card.
• Proper entry of services in the Electronic Medical Records (EMR) according to the institution policies & protocols.
• Generating the invoice both cash & insurance.
• Issue Receipts, provide refund and balance to customers
• Identify prices of all services & tabulate bills in EMR. If any discrepancy found, inform clinic management/ Finance Manager.
• Count the money in cash drawers at the beginning of each shifts to ensure the amounts are correct and there are adequate coins.
• Tally the cash and credit sales at the end of the day with EMR
• Proper data maintenance of statistics on promotion and campaigns in the authorized format.
• Provide proper information to customer queries.
• Notify management of all customer and billing system issues, that may arise.

Bachelor/Diploma or related