Full job description

• Provide answers to visitors’ inquiries about the company, its products or services
• Coordinate activities around the front desk/reception premise
• Direct visitors and clients/customers to their desired destinations in the premise
• Sort and handle out mail messages whether incoming or outgoing
• Answer incoming calls on multi-line telephones
• File and keep record of activities in the office for easy retrieval and review when due, and sending to the relevant department personnel
• Perform keyboarding/data entry functions
• Schedule and confirm appointments
• Maintain company’s event calendars. He or she keeps in records all events to hold in the organization and notifies respective department when due
• Copy, file, and maintain paper or records and electronic documents of visitors
• Where necessary, inform relevant staff of visitors’ arrivals and/or cancellations of appointments
• Perform varieties of other administration tasks as directed by manager; this could include faxing, emailing or even assisting other departments that need help
• Responsible for maintaining clean and safe reception area; keep it tidy at all times
• May also assume some security guard access control functions. This involves verifying employee identification, issuing visitor pass, and observing and reporting unusual or suspicious persons or activities