Full job description

Job Description:
As a Client Relations Officer / Hostess, you will be the face of our company, responsible for creating a positive first impression. Your role involves welcoming clients, assisting them with their needs, and ensuring their experience is exceptional. You will also be responsible for maintaining a welcoming and organized environment.

Key Responsibilities:

• Greet and welcome clients with a friendly and professional demeanor.
• Assist clients by answering inquiries and guiding them through our services/products.
• Manage bookings efficiently.
• Build and maintain positive relationships with clients to enhance customer loyalty.
• Handle client feedback and complaints gracefully, ensuring prompt resolution.
• Collaborate with team members to ensure smooth operations and high service standards.

Requirements:

• Previous experience as a hostess, client relations officer, or in a customer-facing role is preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and a positive attitude.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Flexibility to work in shifts, including weekends and holidays.
• English language is a must, additional languages is an advantage.

What We Offer:

• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for growth and career development.