Full job description

• Supervise front-of-house staff including baristas and service crew during assigned shifts.
• Ensure consistent delivery of high-quality beverages and food items.
• Oversee customer service standards and resolve customer issues promptly and professionally.
• Maintain cleanliness and hygiene standards in compliance with health and safety regulations.
• Monitor and manage inventory levels, place orders, and reduce waste.
• Support training of new employees and ensure adherence to company procedures and recipes.
• Coordinate with kitchen and barista teams for efficient workflow and service.
• Assist in opening and closing procedures, including cash handling and end-of-day reports.
• Enforce company policies, including uniform standards, punctuality, and conduct.
• Communicate effectively with the store manager and report any operational concerns.