Customer Care Executive

ROLES AND RESPONSIBILITIES:

  • Responsibilities of staff (including all contractors) are:
  • Participating actively in the business continuity programme when required
  • Achieving an adequate level of general awareness regarding business continuity Being aware of the contents of their service areas disaster recovery plan and any specific role or responsibilities allocated.
  • Ensuring information governance standards continue to be applied to data and information during an incident

Additional duties/responsibilities (related to ADHICS) assigned to this position in clear, concise language:

Health Information Literacy and Skills:

  • Adhere to information systems policies and procedures as required by Health Care Organization.P

Privacy, Confidentiality of Health Information:

  • Follow security and privacy policies and procedures to the use of networks, including intranet and Internet.
  • Follow confidentiality and security measures to protect electronic health information.
  • Maintain data integrity and validity within an information system.
  • Report any possible breaches of confidentiality in accordance with organizational policies.

Health Information/Data Technical Security:

  • Apply departmental and organizational data and information system security policies

Basic Computer Literacy Skills:

  • Use basic word processing, spreadsheet and desktop presentation applications as applicable to your work.
  • Demonstrate proficiency in Windows operating environment.
  • Demonstrate use of email, addressing, forwarding, attachments, netiquette

QUALIFICATION, LICENSURE, EDUCATION, EXPERIENCE, SPECIAL SKILLS:

  • Qualification: Graduate desirable but not mandatory.
  • Experience 1year as trainee receptionist preferred
  • Skill set Active and good inter personal skills, Pleasing Personality
  • Excellent command of oral and written English; Arabic desirable but not mandatory

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