Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value, and foster customer relationships.

In this exciting role, you will:

• Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines
• Provide support for assigned customers and affiliates to meet order requirements
• Day to day communication with customers, operations and sales
• Interpret and analyse client schedules and prioritise orders
• Resolve issues and handle customer complaints internally and externally
• Confirm pricing, inventory availability and provide ship date information
• Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
• Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
• Coordinate with relevant departments to ensure orders are dispatched / delivered on time and managecustomer expectations
• Coordinate with planning on information relating to demand planning and stock positions
• Update and maintain accurate customer records, including customer specific information, contracts,labelling, packaging and stock requirements
• Provide coverage and support accounts for other team members as necessary
• Properly identify the right communication method based on the sense of urgency and issue
• Identify opportunities for improvements in customer care

You?

Are you someone who wants to shape your own world? Then join us – and impact your world.

Your professional profile includes:

• Minimum High School pr Secondary Education – Associate or University Degree is preferred
• 1+ years of experience
• Interpersonal and Communication Skills
• Proven Success in Customer Relationship Management
• Basic Knowledge of SAP or Order Entry Systems
• Basic Inventory Management knowledge
• Microsoft Office Expertise
• Understanding of Incoterms and Shipping Terminology
• Proficiency in English and Arabic

Our benefits:

• A creative team environment that will inspire you.
• Attractive package.
• Excellent opportunities for progressive learning and development.

APPLY HERE