About the Role:

We are looking for a dynamic, empathetic, and client-focused Customer Relationship Executive to manage and nurture our onboarded clients. In this role, you will be responsible for maintaining strong client relationships, ensuring client satisfaction, managing client retention, and maximizing customer lifetime value. You will also act as an Account Manager, taking ownership of recurring revenue and implementing loyalty strategies to drive long-term partnerships.

Key Responsibilities:

• Client Onboarding & Relationship Management:

Serve as the main point of contact for all onboarded clients, ensuring a seamless transition and superior ongoing service.

• Anger & Conflict Management:

Handle client complaints or concerns with professionalism and empathy, turning challenges into positive client experiences.

• Account Management:

Act as the dedicated account manager for assigned clients, ensuring their needs are met and expectations are exceeded.

• Client Loyalty Programs:

Plan and execute initiatives to enhance customer engagement and loyalty, leveraging rewards, feedback, and satisfaction surveys.

• Retention & Recurring Revenue:

Strategically work towards retaining clients by identifying risks and implementing retention tactics, contributing to recurring revenue targets.

• Customer Lifetime Value (CLV):

Monitor client behavior, engagement, and satisfaction metrics to optimize CLV and reduce churn.

• Feedback & Reporting:

Regularly gather and analyze client feedback, share insights with internal teams, and suggest improvements to enhance the client experience.

• Cross-functional Collaboration:

Work closely with sales, marketing, finance, and operations teams to ensure a unified client experience.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 2+ years of experience in client servicing, customer success, or account management.
• Excellent communication and interpersonal skills.
• Strong conflict resolution and negotiation abilities.
• Empathy-driven approach with the ability to remain calm under pressure
• Experience with CRM software and client engagement tools.
• Analytical mindset with an understanding of customer metrics like CLV and churn rate.

Job Type: Full-time