Customer Relationship Officer

Full job description

Job Description
To comply with country regulations, we are looking for UAE talent to fill this role.

Job Responsibility:

Ensure closure of all service requests for the tagged customers within the defined TAT
Provide end to end customer service to Priority Banking customers as per bank TAT’s
Coordination with relevant departments for processing within TAT’s Handle Product & Service Related Queries
Handle all requests as per new branch model rolled out.
Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints
Inform customers of delays, if any, for their requests raised with the bank.
Ensure end to end follow up till the customer complaint is resolved and escalate when necessary
Follow-up with customer post complaint resolution ensuring customer experience
Ensure closure of complaints within defined TAT for the assigned customers
Coordination with relevant departments for processing within TAT’s
Inform customers of delays, if any, for their complaints raised with the bank.
Assist the Relationship Managers to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc.
Adherence to applicable policies & procedures to safeguard bank’s interests
Report discrepancies to management
Job Skills & Qualifications:
High School /Diploma Graduate
Relevant experience in related/similar job (over 2-10 years)

What we offer you: