Full job description

– Obtains client information by answering telephone calls.

– Manage and booking appointments.

– Maintaining a positive, empathetic, and professional attitude toward customers at all times.

– Responding promptly to customer inquiries.

– Keeping records of customer interactions, transactions, comments, and complaints.

– Communicating and coordinating with colleagues as necessary.

– Ability to stay calm when customers are stressed or upset

– Coordinate with the technical teams.

SKILLS

– Excellent communication and coordination skills

– Computer skills in MS Office

– Management skills

Job Type: Full-time