We are seeking a motivated and customer-focused Customer Service Agent to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. If you have strong communication skills and enjoy helping others, we encourage you to apply!

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products and services to customers.
• Resolve customer complaints, issues, and concerns effectively.
• Process orders, returns, and exchanges as needed.
• Maintain records of customer interactions and transactions.
• Escalate complex issues to the appropriate department for resolution.
• Follow up with customers to ensure satisfaction and issue resolution.
• Stay updated on company products, policies, and procedures.
• Work collaboratively with team members to improve customer service processes.

Qualifications & Requirements:

• Previous experience in customer service or a related field is preferred.
• Strong verbal and written communication skills.
• Ability to handle difficult situations with professionalism and empathy.
• Proficiency in using customer service software and CRM tools.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Flexibility to work in shifts, including weekends and holidays, if required.