The Role
The Customer Service Agent/Representative functions as the ‘face’ of Minimalist to customers and ensures that customer queries and concerns are solved in a professional and timely manner.

Responsibilities

• Complaint management (receive complaints through phone or in writing, resolve complaints where possible, otherwise escalate complaints to relevant department and/or management).
• Customer care (Answering queries and questions of customers, following up on shipments, updating customers accordingly).
• Abandoned cart sales (Calling customers who have not completed their purchase, enquiring about possible reasons, convincing customers to purchase).
• Inbound sales (Calling customers who have started but not completed their purchase, enquiring about possible reasons, finalizing purchase).

• At least 1, ideally 2+ years of experience in Sales, Marketing, or Customer Representation, ideally in a startup or eCommerce company.
• Experience with Social Media, WhatsApp, Monday.com and other relevant communication and customer ticketing tools.
• Ideally a Bachelor’s degree.
• Outstanding communication skills (verbal & written) in Khaleeji Arabic.
• Outstanding communication skills (verbal & written) in English.

What we offer

• Competitive salary with performance-based incentives;
• UAE visa and permits;
• Health insurance;
• Annual flight ticket allowances
• Growth and long-term development opportunities;
• Long-term perspective in a rapidly expanding, future-oriented organization;
• An engaging and challenging work environment with a motivated & professional team of specialists.