In This Role, Your Responsibilities Will Be:

• Responsible for collaborating with both internal and external customers.
• Ensure timely updates are provided to customers on order status/progress, adhering to Global Communication Standards, with a focus on achieving 100% on-time delivery.
• Regularly monitor and follow up on all orders, with special attention to principal partners, key customers, and critical shutdown requirements.
• Interface and communicate with various world-area factories for order status updates.
• Monitor all buy-out orders with respective factory teams in other world areas and provide customers with accurate delivery status updates.
• Track orders from entry to shipping, expediting any delays or hold points in coordination with the respective teams.
• Collaborate with planners to ensure timely monitoring and expediting of delayed orders.
• Closely monitor critical orders provide regular progress updates to customers.
• Generate weekly order status reports for Business Partners and customers.
• Maintain periodic records for orders with inspections and production schedules to ensure easy reference and timely submission.
• Obtain approved documentation for Third-Party Inspections from Local Business Partners or Customers and coordinate for seamless handling.
• Ensure compliance with Emerson Trade Compliance procedures in all transactions and business practices.
• Support the Shipping team by coordinating with customers/Business Partners for all Finished Goods collection.
• Prepare and submit Data Dossiers for shipment approvals as required by specific customers.
• Track export license orders to prevent shipping delays.
• Act as the point of contact for warranty claims and goodwill orders, ensuring swift resolution.
• Drive high Customer Survey Scores for assigned regions through proactive engagement.
• Coordinate country-specific inspections to ensure timely issuance of certifications.
• Manage and track key order dates in the ERP system as per provided standards

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